Kristen Marie SeitzChief of Operations Department
Citizenship United States of America
|August 2005 – Present||Omniticket Network
Software Support Manager
Responsible for overseeing the help desk operation that supports 60 client sites worldwide. Manage open issues and follow up with support teams to ensure open help desk issues have received updates in a timely manner, and escalate the issues with appropriate teams when the updates are not received in a timely manner. Assist support teams with troubleshooting and developing technical solutions related to the software for internal and external customers. Create workaround procedures when standard procedures have failed to ensure a stable solution and quality customer service. Develop process flows for communicating software information to the support team, clients and the development team. Manage and track development issues from both a break and enhancement standpoint. Test and document bi-annual software release version and distribute to all customers with a valid maintenance contract, as well as any additional patched versions of the software. Cultivate individuals into a multi faceted team with proper and timely leadership guidance. Perform annual reviews on performance, strengths, weaknesses, and goal setting for the upcoming year.
|January 2005 – August 2005||Ann Taylor Retail
Responsible for maintaining a daily sales goal and motivating a team of managers and sales associates on reaching those goals. Bi- monthly store sets which would require displaying merchandise in a way that would appeal to buyer and increase store revenue. Managed inventory levels by receiving corporate shipment, organizing the storage of the shipment, and finally auditing sales of items included in those shipments. Performed interviews of all store employees as well as reference checks and all human resource documentation. Maintained budget million dollar budget for expenses and store labor.
|December 2004 – January 2005||Lucky Brand Jeans
Assistant Store Manager
Opened the Lucky Brand store in the largest shopping mall in the state of Florida. Successfully led the sales floor to exceed daily sales goals and motivated the staff to surpass the monthly sales goals by 10% for 12 consecutive months. Implemented the first integrated register system in the company and was responsible for training all new sales associates and managers.
|October 2001 – December 2004||Gap Incorporated
Coordinated all store sets for visual merchandising. Assisted on the sales floor as a sales associate. Maintained inventory levels of the product as a member of the stock team.
|January 2002 – March 2003||Vacations Only
Sales consultant for the leading timeshare resale company in world. Successfully brought in over $250,000.00 worth of sales while ensuring client satisfaction. Responsible for the marketing and advertising of more than 500 individual accounts. Provided detailed analysis based on client contractual need.
|April 1995 – June 2001||Walt Disney World Company
Project Manager Operations
Effectively led a team of 6 managers and over 200 hourly employees, while effectively maintaining a multimillion dollar operation budget. Initiated the successful testing of the first Mid-Way games in a Walt Disney World theme park. Partnered with Walt Disney World costuming and marketing to implement the complete name change of a major attraction. Demonstrated the ability to handle multiple events at the same time while assisting with planning the first McDonald’s worldwide convention and also hosting the unveiling of the most complete tyranasorous rex dinosaur found to this date. Selected as an opening team manager for Disney’s Animal Kingdom and was solely responsible for the entire installation of all technical equipment for the main entrance operations.Guest Service Manager Entertainment Operations
Mentored and motivated cast members to exceed guest expectations as well as their own. Budgeted quarterly expenditures for the upcoming fiscal year.Over and Short Clerk
Succeeded in bring over and short records up to date. Initiated the Incentive Program for Disney’s Vacation Planners. Generated weekly matrix violation reports for management team. Responsible for balancing Main Entrance ticket sales locally and globally, while partnering with currency control, revenue and deposit operations.ATS Ticketing Support
Organized and implemented training programs for the Automated Ticketing System. Maintained and reported all software and hardware updates with all levels of management. Partnered with 6 different departments to ensure all levels of cast, management, and guest received a quality product in a timely manner.International Welcome Station Coordinator
Managed a core group of diverse cast members and succeeded in a team based environment. Improved and ensured the next level of excellence for international guests as well as cast members.Guest Relations Hostess
Demonstrated the ability to provide excellent guest service by upholding the strong Disney heritage.
Education and Training
|1992-1995||University of Tennessee
Bachelor of Arts – International Relations Pre-Law
|1992||St. Catherine’s High School
Personal Skills and Competences
|English||Verbal Level Excellent, Writing Level Excellent|
|Spanish||Verbal Level Moderate, Writing Level Moderate|
|German||Verbal Level Minimal, Writing Level Moderate|
Relation Skills and Competences
|Spent 2.5 months traveling through the European continent meeting local people participating in local celebrations and traditions. It was on that trip that I had the opportunity to learn how to survive in an unfamiliar place and with a language which was not native and be able to ask directions, order food, and exchange experiences.
I also was employed by The Walt Disney Company which employed over 55,000 employees in florida alone. Disney provided many cultural programs where people from all over the world were given the opportunity to work on Disney’s cultural exchange program for a year. While working with these employees as either their leader or peer I was able to learn about many different customs, beliefs and lifestyles.
Awarded the Environmentatlity award 3 consecutive years by the Walt Disney World Company.
Nominated and won OmniTicket Most Valuable Person 2007, 2008 & 2010
Organizational Skills and Competences
|Selected as an opening team manager for Disney’s Animal Kingdom theme park.
Successfully orchestrated and managed the installation of all technical equipment involved in Main Entrance operations at Disney’s Animal Kingdom.
Awarded Disney’s most prestigious lifetime achievement award – Partners in Excellence. Selected to lead Disney’s Animal Kingdom into and through a “Leadership Role Refocus” initiative.
Nominated and won OmniTicket Project team of the year award 2008.
Awarded Software department Most Tickets Closed 2007.
Assisted with the opening of Warner Movie World’s Australian Outback Spectacular, an assigned seating venue.
Technical Skills and Competences
|Proficient in Microsoft products including: Outlook, excel,word,power point, sharepoint, CRM, MS SQL. Also skilled in Overview 6 product line, Pervasive, Snagit, ICVerify, Shift+4, and XMLSpy. I have limited knowledge of Crystal report writing software. I am familiar with using PC ANywhere, Citrix and VM Ware.|
|Drive Licence||Florida State Driver’s Licence|
|I authorize the processing of personal data, in accordance with law 196/2003|